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About Us

The Responsible Gambling Department at the Gambling Authority — who we are, what we do, and how to reach us.

Who we are

Responsible Gambling is a department within the Gambling Authority, operating under the guidance of the Excessive Gambling Prevention and Rehabilitation Committee. The Committee’s primary role is to guide, oversee, and monitor the development and implementation of programmes and strategies aimed at preventing addictive or compulsive gambling and supporting the rehabilitation of individuals affected by compulsive gambling.

The Committee was established by the Board, which is empowered to establish committees it considers necessary to assist in carrying out the Authority’s functions. The Board may also delegate to these committees any functions of the Authority that it considers necessary or appropriate.

Our mandate

Monitor Social Effects of Gambling

Conduct Research for evidence-based interventions

Training of Gambling Industry Employees

Public Education, Counselling and Rehabilitation

Develop a Responsible Gambling Code of Practice

What the department does

Development and implementation of programmes and strategies such as public education, a self-assessment, national self-exclusion, third party exclusion, and counselling pathways aimed at preventing addictive or compulsive gambling and rehabilitating compulsive gamblers.

Structure and team

Director of Responsible Gambling & Corporate Affairs

Responsible Gambling Manager

Research Coordinator

Rehabilitation Officer, Counselling Agents, Public Educators, Driver

Assistant Public Educators

Objectives

To strengthen local responsible gambling research and evaluation capacity and capability through internal and external parties, to deliver evidence-based decision making.

To embed safe and responsible gambling standards, systems and procedures into licensee practices and norms.

To increase stakeholders' capacity in providing specialized skills based responsible gambling services in their respective roles.

To change negative perceptions, beliefs, attitudes and behaviors about Gambling through correct education, awareness, rehabilitation and good corporate citizenship.

Contact

These contact details are the same values already used in the site footer and Contact settings — not new figures.

National helpline: 19777 (toll-free, USSD *228#)

Email: rg@gamblingauthority.co.bw

Office:

Fairscape Precinct, Plot 70667, Fairgrounds

Private Bag BR161, Gaborone, Botswana

Office phone: (+267) 395 7672

Hours: Mon–Fri 8:00 AM – 5:00 PM

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