Free & Confidential Counselling

The Gambling Authority acts when direct evidence points to systematic exploitation, legal fraud, or extreme mental vulnerability linked to regulatory compliance failures.

The programme provides protective pathways for those experiencing gambling difficulties. It enforces legally binding access blocks across all Botswana licensed operations.

Yes, our centralized system synchronizes directly with mobile sportsbooks, casinos, and virtual operators nationwide within 24 hours.

The National Exclusion Register is the authoritative list used by licensed operators to identify excluded persons and refuse gambling access in line with Motshameko O Phepa player-protection rules.

Yes. Exclusion records are treated as sensitive personal data and are shared only with authorised operators and officials for enforcement and support purposes under Botswana data-protection law.

Call the national helpline, visit the Contact Us page, take the self-assessment, or browse the Support directory for free counselling options near you.

Self-exclusion is a voluntary protective measure that lets you ask the Gambling Authority to block your access to licensed gambling venues and operators in Botswana for a chosen period.

Yes. You may request cancellation of your self-exclusion when you feel that you are ready. The process involves a review to ensure you are making an informed decision.

You choose the duration when you apply. Options typically range from short-term cooling periods through longer protective terms, depending on the pathway and your circumstances.

Yes. Self-exclusion in Botswana is voluntary. You choose the duration when you apply, and you can cancel your exclusion at any time when you feel ready. To cancel, contact the Gambling Authority directly or visit your nearest office with valid identification.

Your application is reviewed and, once approved, your details are entered on the National Exclusion Register so licensed operators can refuse service and support your protective decision.

Licensed operators receive the information they need to enforce your exclusion at the door and at point of play. Your information is shared only for player-protection purposes.

Eligible third parties include immediate family members, registered guardians, or legal dependants whose livelihoods are severely compromised.

Third-party exclusion allows an eligible family member or guardian to request protective exclusion for someone whose gambling is causing serious harm, subject to Gambling Authority review.

No, the Authority will launch an independent evaluation and diagnostic process to safeguard the individual, including mandatory notifications.

Third-party exclusions follow a formal review process. Changes or lifts require Gambling Authority assessment and cannot be reversed casually by the applicant alone.