Get Support
Whether you're worried about your own gambling or someone else's, free and confidential help is available right now.
Toll-Free Helpline
Free, confidential support available 24/7. No charge from any Botswana network.
0800 123 4Toll-free • 24/7
WhatsApp Line
Message us on WhatsApp for support, questions, or to request a callback.
WhatsApp Us+267 71 234 567
Email Contact
Send us an email and we'll respond within one business day.
rg@gamblingauthority.co.bwResponse within 24 hours
Online Chat
Chat with a support advisor. Available during office hours, Mon–Fri.
Start ChatMon–Fri, 08:00–17:00
Things you can do right now
Self-Assessment
Take a short confidential quiz to understand your gambling risk level
Request Counselling
Ask for a free, confidential callback from a trained counsellor
Mobile Clinic
Find community visits offering free counselling and RG support
Self-Exclude
Block yourself from all gambling operators in Botswana
Take a Cooling-Off Break
Take a temporary break — 24 hours, 7 days, or 30 days
Knowledge Hub
Educational materials about gambling risks and safer play
Request counselling
Free, professional counselling is available through the Gambling Authority for anyone affected by gambling — as one of several ways to get help.
One-on-One Sessions
Work with a trained counsellor in a safe, confidential environment to understand and address your gambling behaviour.
Appointment Scheduling
Book an appointment online through your customer portal. Choose from in-person or virtual sessions.
Family Support
Support is available for family members and friends who are affected by someone else's gambling.
Our Counsellors
Trained counsellors across Botswana. All sessions are free and confidential — book through your support request.
GA Counselling Team
Responsible Gambling Counsellors
Location: Gaborone — GA Head Office
Languages: English, Setswana
Francistown Office
Regional Counsellor
Location: Francistown — GA Regional Office
Languages: English, Setswana, Kalanga
Maun Office
Regional Counsellor
Location: Maun — GA Regional Office
Languages: English, Setswana
To book an appointment, sign in or register and request counselling from your account.
Request CounsellingYou don't have to face this alone
Taking the first step is often the hardest part. Our team is here to listen, support, and guide you — no judgement, no pressure.