Privacy Policy

Last updated: 1 January 2026

1. Introduction

The Gambling Authority (GA) of Botswana is deeply committed to protecting the privacy, confidentiality, and security of all citizens and portal users. This Privacy Policy details our commitment to ensuring that any information shared through our Responsible Gambling Portal is safeguarded against unauthorized access, in complete compliance with the Data Protection Act of Botswana and relevant international standards.

2. Information We Collect

We collect information strictly necessary to deliver responsible gambling services and facilitate voluntary self-exclusion. This includes personal identification details (such as full name, Omang/National Identity number, or passport details), contact information (email address, telephone number, physical address), self-assessment records, and official self-exclusion or third-party restriction registries.

3. How We Use Information

Collected data is utilized solely to administer self-exclusion programmes, run the national helpline support services, match individuals with local clinical counseling networks, process self-assessment indicators, and compile anonymized statistics to drive safer gambling research and continuous platform improvement.

4. Data Protection

The protection of your sensitive legal and personal records is our highest priority. The Gambling Authority implements rigorous technical and organizational security measures, including advanced end-to-end data encryption, secure socket layers (SSL), localized access control policies, and regular independent security audits to mitigate potential cyber threats.

5. Your Rights

Under the Data Protection Act, you maintain full authority over your personal records. You hold the legal right to access your stored data, request corrections to inaccurate entries, demand absolute deletion of records where lawful, restrict administrative processing, and request full portability of your profile information.

6. Cookies

This portal utilizes cookies to enhance basic system performance, remember user preferences, and securely manage active sessions. Cookie data is processed anonymized and is never leveraged for commercial tracking or advertising.

7. Contact Us

For any questions, legal clarifications, or formal inquiries regarding this Privacy Policy or your data protection rights, please contact our Data Protection Officer at privacy@gamblingauthority.co.bw or visit the Head Office in Gaborone.