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Choose a Calm, Private Moment
Pick a safe, quiet, distraction-free environment where neither of you is rushed or experiencing immediate emotional stress.
Supporting Someone
You are not alone. If someone you care about is struggling with gambling, this guide will help you recognise the signs, start a conversation, and find the right support — for them and for yourself.
Warning Signs
Recognise the Signs
Observe key behavioural changes that might suggest a family member or friend is struggling with their gambling habits:
- Unexplained financial difficulties, unpaid bills, or sudden debt struggles.
- Secretive behaviour regarding their money, personal accounts, or general whereabouts.
- Frequent mood swings, intense irritability, defensiveness, or unusual social withdrawal.
- Neglecting vital work, educational, family, or domestic commitments.
- Lying openly or being overly aggressive when questioned about gambling.
- Borrowing money or selling valuable personal possessions without a clear reason.
Practical Action
What You Can Do
Take active steps to secure your environment, set healthy boundaries, and protect your loved one without reinforcing harmful patterns:
- Protect shared finances — consider establishing separate bank accounts and monitoring credit.
- Set clear boundaries — communicate what behaviours you find completely unacceptable in the household.
- Don't enable — avoid lending direct money, paying off their debts, or covering up their mistakes.
- Encourage professional help — gently suggest expert counselling or taking our online self-assessment.
- Take care of yourself — remember that your own mental and physical wellbeing must remain a priority.
Related: Self-assessment quiz · How to Support a Loved One (video)
Step-by-Step Guide
How to Start a Conversation
Approaching someone you care about can feel incredibly daunting. Following a structured, compassionate path can help lower their defences.
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Express Concern Without Judgment
Frame the issue around your care for them. Use 'I' statements, such as 'I feel worried when I see...' rather than pointing fingers.
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Listen Actively
Give them the space to share their perspective at their own pace. Do not interrupt, argue, or rush to offer simplistic solutions.
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Avoid Ultimatums
Threats and heavy ultimatums can trigger shame and secrecy. Offer deep supportive collaboration rather than heavy punishment.
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Share Information About Available Help
Remind them that recovery is possible. Introduce them to the national helpline, exclusion resources, or professional counselling.
Protective Measures
Third-Party Exclusion
If you believe someone is at serious financial or emotional risk, you can apply for a third-party exclusion through the Gambling Authority. This is a formal process where family members request that the individual be legally barred from all regulated gambling venues and online platforms across Botswana.
Recovery Environment
Support for Families & Friends
We recognise that problem gambling impacts more than just the player. Family members frequently experience severe emotional strain, guilt, and stress. The Gambling Authority provides free, structured support networks tailored specifically to help you navigate this challenging journey.
Family Counselling
Dedicated therapy sessions with professional counsellors specialising in behavioural addictions and family relationship dynamics.
Support Groups
Connect with community support groups where you can share experiences, coping mechanisms, and hope with others in similar situations.
Confidential Helpline
Call our helpline anytime. Our experienced staff are trained to guide family members in crisis, provide resources, and recommend pathways.