Terms of Use

Last updated: 1 January 2026

Platform Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using this Responsible Gambling Portal, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree to these terms, you must immediately cease all access and use of the platform.

2. Eligibility

To be eligible to use the features provided on this portal, including the self-exclusion register, you must be 18 years of age or older, and either reside in or operate within the Republic of Botswana. By registering an account, you represent and warrant that you fulfill these legal criteria.

3. Platform Services

The Gambling Authority offers digital features to assist the public in maintaining safe gaming habits. These include confidential self-assessment questionnaires, a formal voluntary exclusion register, trusted counseling referrals, and educational resources on gambling-related risks.

4. User Accounts

Certain services require the creation of a user profile. You are entirely responsible for safeguarding your login credentials (username and password) and for any actions taken under your account. You agree to provide current, accurate, and completely honest information during registration.

5. Acceptable Use

You agree not to misuse this portal in any manner. Prohibited actions include uploading false personal records, attempting to circumvent active voluntary self-exclusions, probing or testing the vulnerability of our security measures, or using automated scripts to extract platform data.

6. Intellectual Property

All digital assets, content, text, graphic interfaces, trademarks, and design systems on this portal are owned exclusively by or licensed directly to the Gambling Authority of Botswana. No parts of this site may be duplicated or repurposed without prior written authorization.

7. Limitation of Liability

The tools, self-assessments, and recommendations provided on this portal are for informational and educational support only. They do not constitute formal medical, psychiatric, or binding legal advice. The Gambling Authority shall not be liable for any direct or indirect outcomes resulting from your reliance on portal contents.

8. Changes to Terms

The Gambling Authority reserves the right to modify, add, or remove portions of these Terms of Use at any time. Any changes will be updated directly on this page with an amended 'Last updated' timestamp. Continued use of the portal after updates indicates full legal acceptance of the revised terms.

9. Governing Law

These Terms of Use, as well as any disputes or legal claims arising from your interaction with this portal, shall be governed by, interpreted, and enforced in complete accordance with the laws of the Republic of Botswana.

10. Contact Information

If you have any questions, compliance concerns, or technical issues regarding these terms or the portal's services, please contact the Gambling Authority Head Office: Plot 1024, Gaborone, Botswana, or email us at support@gamblingauthority.co.bw.

Thank you for committing to responsible gaming. Together, we can ensure a safe, balanced, and supportive environment for all citizens and residents of Botswana.